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Service update


Service update

Here we summarise the latest government Covid-19 policy, the impact on domestic cleaning and the safety measures we’ve put in place.
There are currently no restrictions on cleaners completing their domestic cleaning bookings and we’re open and operating as normal with enhanced safety measures.
Current government guidance

From Thursday 27th January, the government has announced an easing of Covid-19 restrictions, as the Plan-B measures have been removed. We’ve summarised below the changes that have been made to restrictions in England:

  • Face masks will no longer be required in any public spaces, however they may be advised in some circumstances.
  • Face masks are still compulsory on TFL services and some shops may ask customers to continue wearing them.
  • People who test positive for Covid-19 will only have to isolate for 7 days rather than 10, provided they return 2 negative lateral flow tests on days 6 and 7.
  • People are no longer being asked to work from home where they can.
  • Covid-19 passports are no longer required to gain entry to venues and events

Although the government has removed social restrictions, they’re still advising people proceed with caution as cases remain high. This guidance includes wearing a mask in indoor settings where possible and being considerate of others, especially in crowded spaces.


The government has advised that this current guidance will expire on 24th March, although they hope to bring this date forwards.


You can find further information on the current government guidance here
TidyChoice cleaning services in your house
Whilst many people have been fully vaccinated and have had booster jabs, it is still possible to catch and spread coronavirus. The Delta and Omicron variants are highly infectious. Consequently, we need to adopt a cautious approach and manage the risk for customers and cleaners using our service.
The government has issued guidelines on how to stay safe and how to prevent the spread of coronavirus. You can find these guidelines here. In addition, the government has also issued guides for workplaces which you can find here.
We have incorporated government guidelines into our operations. We are recommending common sense measures to help keep cleaners and customers safe. All situations are different so individuals should exercise personal judgement to manage their own risk. Whilst no situation is completely risk-free, every recommendation on our guidelines reduces the risk of infection.
Safety guidelines for cleaners and customers
  1. TidyChoice will email advance notification of sessions to customers
  2. Cleaners should wash their hands when entering a home using soap and water for 20 seconds. Hands should be washed regularly, particularly after blowing your nose, sneezing or coughing, and when leaving the property
  3. Where facilities to wash hands are not available, cleaners should use hand sanitiser that they should carry with them
  4. Cleaners should maintain a safe distance (at least 2 metres) from any household occupants at all times. We recommend that customers stay in a different room during cleaning
  5. Cleaners should ensure good ventilation in the area where you are working, including opening the window
  6. Cleaners should pay special attention to 'high-touch' areas, such as door, cupboard handles, light switches, TV remotes, tables and countertops
  7. Surfaces should be cleaned using regular products, then disinfected using a product such as Dettol Antibacterial Surface Cleaner Spray
  8. Warm water should be used when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products
  9. Cleaners and customers should wash cleaning cloths and mop covers at a high temperature (60C+) after every use.We encourage the use of face coverings in enclosed spaces where social distancing isn’t possible.
We have provided detailed guidance on the best cleaning practices to protect your home against Coronavirus. You can find the guidance here.
We encourage the use of face coverings in enclosed spaces where social distancing isn’t possible. There is growing evidence that wearing a face covering in an enclosed space helps protect individuals and those around them from COVID-19.
Working in people’s homes is not permitted when
  1. A cleaner has tested positive for Covid-19.
  2. A household is isolating or where an individual is being shielded.
To help get your home back in order, we have a 1 Hour Free Cleaning offer for new customers. You can book the cleaning service using code TCDIR. We have vetted housekeepers and cleaners in all London locations.
We will continue to monitor the developments and revise our operations as required.
Please let us know if you have any questions or concerns.
Thank you for your support and understanding,
The TidyChoice Team